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Posts Tagged ‘Reviews’

EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig

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Daniel Edward Craig of Reknown joins Susan Pannozzo on this episode of Hospitality Academy to talk about online reviews, digital marketing and effectively using guest feedback with staff.

Thanks to social media, reviews are available to anyone almost anywhere at the touch of a button. But many hoteliers and management staff in the travel industry don’t know how to handle both negative and positive online guest feedback. Our guest today, Daniel Craig, has the answers! Daniel spent most of his career in the…

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EP #11 – Managing Your Online Reputation with Rupesh Patel

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Get More Reviews and Improve Your Online Reputation. Did you know that 80% of consumers read online reviews before booking their travel? It’s true. Clearly social media plays a significant role in the purchasing decisions of today’s consumer so business owners must closely manage their online reputation. This is especially true in the hospitality industry.…

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