Posts Tagged ‘Guest Service’
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
AHLA’s GM of the Year, Craig Poole discusses his unique approach to maximizing hotel performance through community outreach and being a second chance employer where every employee is focused on creating an exceptional customer experience. “Whatever you do, do it well. Do it so well that when people see you do it they will want…
Read MoreEP #7 – Applying Acting Skills to Deliver Exceptional Guest Service
Think Like Applying Acting Skills to Deliver Exceptional Guest Service with Phil Bartruff. Phil is a hospitality veteran and a seasoned actor. He’s taken the lessons he’s learned in his time in the acting world and applied them to his hospitality career. On today’s show, he shares what those lessons are and how you too can…
Read More