Posts Tagged ‘Doug Kennedy’
EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy
Today more than ever customer service training is crucial to the success of any hotel, motel or other hospitality establishment. In an era of viral videos and online rating reviews, every guest can be someone who will sing your praises to thousands or create your worst nightmare. Here to help navigate these waters is Doug…
Read MoreEP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy
Sales is the lifeblood of any hospitality organization, and here to share his best practices for achieving your sales goals is sales expert Doug Kennedy, founder of Kennedy Training Network. On this episode of Hospitality Academy Doug shares what he’s learned in his 20+ years of hotel experience, what the sales process is like today…
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