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Posts Tagged ‘Customer Service’

EP #41 – Creating a Customer Service Culture with Micah Solomon

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Creating a Customer Service Culture with Micah Solomon In this episode, Susan is joined by Micah Solomon, a world-renowned consultant and trainer in customer service, consumer trends, and company culture. He is the author of IGNORE YOUR CUSTOMERS (AND THEY’LL GO AWAY): The Simple Playbook for Delivering the Ultimate Customer Service Experience (2020). “Company culture”…

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EP #8 – The Customer Experience Hamburger with Steve DiGioia

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Steve Digioia joins Susan Pannazzo on the Hospitality Academy podcast to talk about cusotmer experience, and more!

What do customer experience and a hamburger have in common? Hospitality industry veteran, Steve DiGioia explains that a great customer experience is like a hamburger…it comes in 4 parts.  Each part cannot stand alone, all must work together to complete the experience. Steve talks about how each of those parts impacts the overall guest experience, from…

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