Posts Tagged ‘Customer Experience’
EP #23 – The Complete Customer Experience, with Tony Bodoh
Working in the hospitality industry we all know reviews are critical. But do you know the specific ways to go from 3-star reviews to 4-star and even 5-star? Or what it means if you are regularly receiving below 3-stars, and what you should be fixing in your hotel in order to improve guest reviews? On…
Read MoreEP #8 – The Customer Experience Hamburger with Steve DiGioia
What do customer experience and a hamburger have in common? Hospitality industry veteran, Steve DiGioia explains that a great customer experience is like a hamburger…it comes in 4 parts. Each part cannot stand alone, all must work together to complete the experience. Steve talks about how each of those parts impacts the overall guest experience, from…
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