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Use the Service Recovery Tracker to track all relevant information associated with each reported service failure to help identify trends and develop a proactive approach to problem resolution.
This tool will help you to recognize where to prioritize your efforts to prevent future problems and to identify service recovery efforts that are most effective.
Use the Service Recovery Matrix to determine the level of severity of an issue to a guest and the hotel's level of responsibility for that issue to help guide your compensation offers to meet or exceed your guest's expectations.
The Service Recovery Matrix which includes compensation suggestions for each level of service failure.