Created by your peers in the industry!

IHG ANNUAL CONFERENCE 2013 IN LAS VEGASHi, I’m Susan Pannozzo, host of Hospitality Academy. With 30 years of hotel experience, I am able to leverage my knowledge, corporate training skills, and most importantly, my large network of industry peers who can help find answers and solutions to the everyday challenges of operating a successful property.


I know that in hotel management, training staff and managing costs can be a constant struggle.


There’s no reason why anyone in the expansive hospitality industry should have to go it alone. It is possible to learn the tools and strategies you need to create a service culture guests trust.


What’s more, it is possible to maintain that service culture so that those guests keep coming back. With my program, you can learn strategies and tools directly from experts and without making costly mistakes. Odds are, whatever you are struggling with, one of your industry peers has already found a solution that works.


I’ve found several industry leaders who are willing to share their secrets in the Hospitality Academy podcast. Learning from trusted peers is one of the most effective and efficient ways of training, and I look forward to bringing that resource directly to you.


As for me, I’ve worked as a front desk agent, general manager and nearly everything in between. Over the last ten years, I have gained valuable insights consulting with hotels as a corporate trainer. In this role, I am constantly exposed to new and more efficient ideas which could benefit many hotels.


Now, rather than hoard the knowledge I’m accumulating, I’ve decided to share it with you! When I stay at the hotels that I consult with, I draw not only on my experience as a hotel operator, but I get to see the high-quality strategies these hotel operators utilize in action as a guest.

Enter your name and email below to join Hospitality Academy today for FREE!

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Susan_Pannozzo_01And now I’ll also be sharing those same insights with you.


Hospitality Academy is here to tap into the huge network of peers in the hospitality industry who are willing to share their extensive expertise.


In the podcast, I will interview individuals who have conquered issues ranging from guest experience and hotel profitability, as well as many other concerns which plague hotel operators.


Please make yourself at home here. Leave a comment, suggest a discussion topic and maybe even record a voice message to be played on a future podcast episode.


Subscribe to the podcast and begin solving your most pressing issues, today!


It’s hard to find out what works and what doesn’t for your operation without trial and error, and many hotel operators wisely choose to stick with the resources they are most familiar with.


Whether your concern is turnover, poor reviews that keep guests away, or guests quietly taking their business elsewhere, experimenting isn’t worth it for many members of hotel management.


That is why I created Hospitality Academy.

"I love tuning into the Hospitality Academy podcast! Susan does such a great job inspiring hospitality professionals from all walks of life. I enjoy all the great tips and insights her guests offer. Looking forward to the next episode"

Rupesh Patel, Hotelier and CEO at

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