Created by your peers in the industry!

Hi, I’m Susan Pannozzo, host of Hospitality Academy. With 30 years of hotel experience, I am able to leverage my knowledge, corporate training skills, and most importantly, my large network of industry peers who can help find answers and solutions to the everyday challenges of operating a successful property.

I know that in hotel management, training staff and managing costs can be a constant struggle.

There’s no reason why anyone in the expansive hospitality industry should have to go it alone. It is possible to learn the tools and strategies you need to create a service culture guests trust.

What’s more, it is possible to maintain that service culture so that those guests keep coming back. With my program, you can learn strategies and tools directly from experts and without making costly mistakes. Odds are, whatever you are struggling with, one of your industry peers has already found a solution that works.

I’ve found several industry leaders who are willing to share their secrets in the Hospitality Academy podcast. Learning from trusted peers is one of the most effective and efficient ways of training, and I look forward to bringing that resource directly to you.

As for me, I’ve worked as a front desk agent, general manager and nearly everything in between. Over the last ten years, I have gained valuable insights consulting with hotels as a corporate trainer. In this role, I am constantly exposed to new and more efficient ideas which could benefit many hotels.

Now, rather than hoard the knowledge I’m accumulating, I’ve decided to share it with you! When I stay at the hotels that I consult with, I draw not only on my experience as a hotel operator, but I get to see the high-quality strategies these hotel operators utilize in action as a guest.