EP #32 – Effective Interviewing Techniques with Jody Rogers

Jody Rogers - Sr. Training Consultant with IHGEffective Interviewing Techniques with Jody Rogers.

The best candidate for the job takes more than just relying on your gut feelings or instincts.  Effective interviewing techniques are essential to making the right selection in the hiring process.  Your decisions can have long-lasting consequences, both good and bad.  With the right amount of planning, well thought-out questions, and careful consideration, you will have a much higher likelihood of hiring a great fit for your department.  While it may take a little more time and effort, the return on that investment can be huge.

Jody Rogers, a Sr. Training Consultant with IHG joins me in episode #32 to share strategies that will enable you to make the best possible hiring decisions.    Learn what to do to prepare in advance of the interview.  Understand questions that you should and should not ask of a candidate.  And,  find out how to get the most valuable information out of each question you do ask.

Essential Learning Points From This Episode:

  • What Interviewing mistakes to avoid.
  • What you should do to prepare in advance.
  • The importance of accurate job descriptions.
  • How to get a candidate to reveal his/her true self, legally!
  • Why small talk can get you into legal trouble.
  • And so much more!

Jody started her hospitality career as a dishwasher when she was 15 years old.  She didn’t know it at the time, but she was starting what would be a lifelong career in the hospitality industry.   Gaining experience in every department, Jody has worn just about every hat you can imagine throughout her career.  Her first exposure to navigating the interview process came when she took on the role of HR director at a full-service Holiday Inn.  Here she learned what would happen when hiring decisions are made without proper planning and strong interviewing techniques.

After several years in hotel operations, Jody joined the corporate side of the industry as a Brand Service Consultant at IHG where much of her focus was on helping hotels make better hiring decisions. She also had a hand in writing the IHG training program on Behavioural Interviewing.

The information shared in this episode will help any hiring manager make better hiring decisions.  Whether you are new to the process, or a seasoned professional, you will benefit from Jody’s advice.  The hiring decision is just too important to leave up to chance.  Take the time to perfect your techniques and sharpen your hiring skills!

Anyone who has suffered the consequences of a bad hiring decision can relate to problems that can arise when hiring the wrong person.   Nothing will disrupt your day more than having just one unreliable team member who doesn’t show up for their scheduled shift.  As the manager, you are now forced find other coverage.  Sometimes that means putting extra work on to those responsible team members who did show up for work.   Or,  maybe changing what you had planned to get done that day and have to fill the shift yourself. 

None of those options are exactly ideal and typically lead to even more problems.  Having reliable staff who are all well suited for their jobs and do it well is the dream!  But it doesn’t have to be just a dream.  Making good hiring decisions is the first step towards living that dream.  Without the proper skills and understanding of how to conduct effective interviews, you will have a much harder time finding and hiring the right candidates.  Many managers, through no fault of their own, just don’t know how to do it.  They are often put into the role of hiring manager without ever having been properly trained. 

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Important Links, Mentions, and Resources From This Episode:


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