Susan Title

Join Hospitality Academy today for Free!

Be the first to receive the latest podcast episodes as they are released along with other free resources.

100% Privacy.  Guaranteed!

As Featured in:

HCareers Logo
hotel news resource logo_340 x 62
Hotel Online
Untitled design (8)

Download the Hospitality Academy Podcast App Today

Put our podcast and resources right in your pocket for easy access and update notifications.

Hospitality Academy Training Programs

Lift your people and your profits by registering for any of our online training programs.

Susan Cluster_small

The Hospitality Academy Podcast

Learn from trusted colleagues in the industry!

Each episode focuses on a specific challenge and shares best practices for making your life as hospitality professional just a little easier.

EP #40 – Crisis Readiness for the Hospitality Industry

Crisis Management Strategist Melissa Agnes Understanding what it takes to be crisis-ready is essential for any organization, but in the hospitality industry, we are especially vulnerable to crisis and must proactively train our teams to be prepared for any and all foreseeable events. In this episode, Susan is joined by crisis management strategist Melissa Agnes.…

Read More

EP #39 – The Power of Moments with Author Chip Heath

How To Create Defining Moments Without Breaking the Bank.   In a world full of cell phones, crystal clear video, and instant gratification, creating an impactful guest experience is harder than ever. The good news is there are still ways to create defining moments that connect with your guests, are cost-effective, and create memories and…

Read More

EP #38 – Legal Rights and Responsibilities of the Innkeeper

As a place of public accommodation, hotels have many legal obligations, as well as rights, when it comes to serving the public. We all have those burning questions about what our roles and rights are in the multitude of challenging and unique situations we face each day as hoteliers. As our guest on this episode…

Read More

Join Hospitality Academy today for Free!

Receive Tips and Resources from Industry Peers

100% Privacy.  Guaranteed!

Copyright © 2017 Hospitality Academy