Join Hospitality Academy today for Free!
Be the first to receive the latest podcast episodes as they are released along with other free resources.
Thanks for subscribing! You will now be kept informed of the latest podcast episodes as well as other tips and resources designed to make your life a bit easier.
100% Privacy. Guaranteed!
As Featured in:
Download the Hospitality Academy Podcast App Today
Put our podcast and resources right in your pocket for easy access and update notifications.
Hospitality Academy Training Programs
Lift your people and your profits by registering for any of our online training programs.
The Hospitality Academy Podcast
Learn from trusted colleagues in the industry!
Each episode focuses on a specific challenge and shares best practices for making your life as a hospitality professional just a little easier.
Creating a Customer Service Culture with Micah Solomon In this episode, Susan is joined by Micah Solomon, a world-renowned consultant and trainer in customer service, consumer trends, and company culture. He is the author of IGNORE YOUR CUSTOMERS (AND THEY’LL GO AWAY): The Simple Playbook for Delivering the Ultimate Customer Service Experience (2020). “Company culture”…
Read MoreCrisis Management Strategist Melissa Agnes Understanding what it takes to be crisis-ready is essential for any organization, but in the hospitality industry, we are especially vulnerable to crisis and must proactively train our teams to be prepared for any and all foreseeable events. In this episode, Susan is joined by crisis management strategist Melissa Agnes.…
Read MoreHow To Create Defining Moments Without Breaking the Bank. In a world full of cell phones, crystal clear video, and instant gratification, creating an impactful guest experience is harder than ever. The good news is there are still ways to create defining moments that connect with your guests, are cost-effective, and create memories and…
Read MoreJoin Hospitality Academy today for Free!
Receive Tips and Resources from Industry Peers
Thanks for subscribing! You will be notified of the latest podcast episodes as well as other tips and resources designed to make your life easier.
100% Privacy. Guaranteed!