Tools & Resources
There is more opportunity nowadays than there ever has been in the history of western civilization to access information and resources to help you to learn, develop and maximize efficiencies. However, with so many options out there, in regards to services and products that you can utilize, it can sometimes become a little confusing.
To help cut through all the clutter, I’ve put together a list of helpful resources that you can come back to regularly to reference as needed. Because of this, I anticipate updating it often, so I strongly suggest you create it as a separate bookmark (hit Ctrl+D now!), for easy access in the future.
Disclaimer: Some of the links below are affiliate links. If you purchase through them, I might earn a commission, or be compensated in some way. However, please note that these are resources, tools, etc., that I’ve either used in the past, or continue to use personally; or come from helpful companies or individuals that I know and trust… That’s why I’m listing them here for you! If you click on any of ‘em, thank you!
Dancing at the Fountain: In Conversation with World-leading Hoteliers
by Connor Kenny
The book will make fascinating reading for anyone interested in a glimpse behind-the-scenes of the very best hotels in the world. It will be especially valuable for today s hotel managers as well as upcoming hoteliers who want to understand how the best hotels are run and what took these seven people to the very top of their industry. The book provides a unique perspective on the world of luxury and caring for the rich and the famous through the eyes of those who run some of the world's iconic hotels.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
by Frances Frei | Anne Morriss
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
Online Tools & Learning Resources
For more than a century, AH&LA has been the only U.S. association focused on the needs of every segment of the lodging industry. Whether you are an owner, REIT, chain, franchisee, management company, independent property, supplier, or state association, the new member-driven AH&LA delivers results and value to your bottom line. Be part of an advocacy and communications powerhouse!
Focused particularly on the “rooms” side of the organization*, The Rooms Chronicle was founded in 1993 as a print journal available by subscription only to hotel managers and owners. Using situations from managers currently working in hotels, the journal contained helpful, hands-on, how to’s to help improve the hotel’s profits. From the reservation process, through guest check-in, to room cleaning, hotel maintenance, guest service, employee training, rooms accounting, complaint handling — The Rooms Chronicle provided answers for operations.
Choosing a program is a very personal decision, and only you can properly evaluate whether a target school’s strengths match your professional interests. The following ranked list of schools should serve as a helpful starting point in your search for the best online hospitality management programs in the United States. If you are considering going back to school for a bachelor’s degree in hospitality management, and you value the flexibility inherent in the online format, be sure to take a look at these top colleges.
Apps and Other Tools
HelloShift helps you run your hotels better, effortlessly. Hotel teams communicate across shifts and departments with our web and mobile apps (iPhone and Android). Everyone is in the loop and accountable. Managers have real-time visibility into operations. Guests communicate with the front desk through text messaging. Track problem resolution and guest satisfaction. Sell more nights with sales CRM. Protect assets with preventive maintenance. And track portfolio performance with flash reports.
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