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The Hospitality Academy Podcast

Learn from trusted colleagues in the industry!

Each episode focuses on a specific challenge and shares best practices for making your life as hospitality professional just a little easier.

025: Vacation Home Rental Hospitality, with Ross Twiddy

When most of us think of hospitality we think of hotels and restaurants. But an area that has become increasingly popular is the vacation home rental market. In all of these industries – hotels, restaurants, and vacation housing rentals – the guest’s happiness is what ultimately determines success. On this episode of Hospitality Academy, I…

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024: Succeeding In Urban Neighborhoods, with Imran Jivani

One of the latest trends in hotel management is fulfilling guests’ desires for an authentic and “locals” type experience. Couple that with the growing popularity of AirBnB, some hotels are moving into and investing in urban neighborhoods. I could think of no one better to speak to this topic than Imran Jivani of Hotel Chicago…

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023: The Complete Customer Experience, with Tony Bodoh

Working in the hospitality industry we all know reviews are critical. But do you know the specific ways to go from 3-star reviews to 4-star and even 5-star? Or what it means if you are regularly receiving below 3-stars, and what you should be fixing in your hotel in order to improve guest reviews? On…

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