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The Hospitality Academy Podcast

Learn from trusted colleagues in the industry!

Each episode focuses on a specific challenge and shares best practices for making your life as hospitality professional just a little easier.

029: Digital Marketing For The Hospitality Industry, with Amanda Singer

In today’s world of websites, Facebook ads, email campaigns, and the Internet, how has marketing evolved in the digital age? And how has digital marketing evolved for the hospitality industry? On this episode of Hospitality Academy, Amanda Singer formerly with IHG joins us to talk about digital marketing, performance marketing and how they can and…

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028: Understanding ADA Laws On Service Animals in Hotels

How confident are you that your hotel has the right policy in place with regard to ADA Laws on service animals?  Even if you think you are in compliance, you’ll want to listen to today’s guest, Soy Williams. Soy is an expert in the field of disability rights, and today she’s here to share the…

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027: Effectively Using Online Feedback and Reviews, with Daniel Craig

Thanks to social media, reviews are available to anyone almost anywhere at the touch of a button. But many hoteliers and management staff in the travel industry don’t know how to handle both negative and positive online guest feedback. Our guest today, Daniel Craig, has the answers! Daniel spent most of his career in the…

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