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The Hospitality Academy Podcast

Learn from trusted colleagues in the industry!

Each episode focuses on a specific challenge and shares best practices for making your life as hospitality professional just a little easier.

028: Understanding ADA Laws On Service Animals in Hotels

How confident are you that your hotel has the right policy in place with regard to ADA Laws on service animals?  Even if you think you are in compliance, you’ll want to listen to today’s guest, Soy Williams. Soy is an expert in the field of disability rights, and today she’s here to share the…

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027: Effectively Using Online Feedback and Reviews, with Daniel Craig

Thanks to social media, reviews are available to anyone almost anywhere at the touch of a button. But many hoteliers and management staff in the travel industry don’t know how to handle both negative and positive online guest feedback. Our guest today, Daniel Craig, has the answers! Daniel spent most of his career in the…

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026: Conquering The Leadership Gap In Hospitality, with Sarah Pittson

If you’ve been in hospitality for any length of time you’ve probably been told the keys to exceptional guest service are things like anticipating the guests’ needs, showing empathy, creating a connection, etc. Our guest today, Sarah Pittson, says those things are all true but there’s a component some hospitality establishments are missing. On today’s…

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